Microsoft Customer Service Complaints Department. Unfortunately Im a novice at computers but I now see I was charged too much Late Friday 72. 91. I did. With all the background noise it was extremely difficult for me to hear this person who had heavy foreign accent called himself John Harrison. Latest trending topics being covered on ZDNet including Reviews, Tech Industry, Security, Hardware, Apple, and Windows. File a complaint with Microsoft customer service department. Best contact info for Microsoft corporate headquarters with 1800 phone number, email, and office address. The story so far. In 1975, Ed Roberts invented the Altair personal computer. It was a pain to use until 19 yearold prebillionaire Bill Gates wrote the first. After telling him my problem he gave me some instructions then remotely added Supremo 1 Show. My. Pc to my pc proceeded to diagnose my computer. He informed me that my Malware bytes was still running Windows 8 had not been updated when I changed over to Windows 1. I had not been protected. There were about a hundred errors warnings showing He said I had Trojans showed me in the event viewer something labeled as csrss. He said they had to be removed. Basically I felt I had to trust what he was telling me since Im far from being a computer programmer. John then transferred me to Sam Morgan. Microsoft claims Bing, its search engine for people who have just unboxed a new computer and are trying to find out where to download Chrome, is bigger than you think. Sam said I needed network security the best program was Quick Heal Total Security that once I paid he could install it get rid of the Trojans. I could not compare prices on the program since he had remote control but he did show me a Best Buy comparison page which listed their price of the program at 3. I said I couldnt afford that. He then typed up a note on my pc showing what the Security program would do, provide anti malware software, Network protection, bank protection email protection IP protection as well as the Microsoft price of 1. I said even that was out of my reach. Im a senior citizen with an extremely low income of Social Security. So he said he could arrange a payment of 1. Since I now was in the middle of a critical event where he was in control of my pc feeling I had no other choice I finally agreed even though that would take up most of my monthly food monies. He had me type out my personal bank card information on the note. I did so even though it seemed a very informal of a way of paying for a program. As I watched the screen Sam then proceeded to remove the Trojans and then uninstall my Avast, Win. Mozilla Maintenance, Team Viewer Adware Cleaner. He then Installed 3. Total Security, CCleaner Microsoft Security Chrome. I said I didnt want Chrome also wanted to know if he was finished shouldnt he remove the Supremo 1 Show. My. Pc, since they were the programs which remotely were controlling my pc He said they should keep it on until Monday where they would come back to see if everything was working correctly. Its Monday 7 pm they have not been back to remove them He then transferred me back to JH who removed the Chrome wrote a note that they were finished. Now since John Sam were able to remove the Trojans install a good security program which I would otherwise not know how to do, I plan to keep part of my bargain pay the first 1. I should hope in the future Microsoft techs are not allowed to try to charge people more than what the trending price is.
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